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Solutions

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Insurance

Make insurance communication clear, personal, and easy

to understand

Turn complex policies, claims, and updates into personalized video that customers actually understand and act on.

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Explore use cases

Insurance communication is important.

But rarely understood.

Insurance companies communicate at critical moments: policy onboarding, claims, renewals, and changes.

But most of this communication is complex, text-heavy, and difficult to interpret.

Customers receive the information they need,

but don't always understand what it means for their situation or what to do next.

Insurance communicates

Communication matters at every critical moment.

Policy onboarding

Claims communication

Renewals and changes

→

But clarity gets lost

Customers get the information, but not always the meaning.

Text-heavy explanations

Complex policy language

Unclear next steps

Customers feel uncertain

Important details get missed

Support requests increase

Customers are more likely to churn

Turn complex information into clear communication

LONT enables insurers to deliver personalized video communication at scale, making every message easier to understand en more relevant.

Personalization

Personalized for every policyholder

Tailor communication to each customer's policy, situation, language, and context.

Clarity

Clear explanation of complex information

Turn policies, coverage, and conditions into communication customers actually understand.

Moments

Better communication at key moments

Improve clarity during onboarding, claims, renewals, and updates.

Support

Reduce support pressure

Fewer questions and misunderstandings by making information easier to grasp.

Action

Built-in calls to action

Guide customers on what to do next clearly and directly.

Scale

Scale across markets and languages

Communicate consistently across regions without creating separate content manually.

Updates

Update once, apply everywhere

Ensure all communication stays accurate and up to date across all variants.

Proven impact in insurance

Leading insurers like Allianz use LONT to make complex communication clearer, more relevant, and easier to act on.

By improving how customers understand key moments like onboarding and renewal, they've seen measurable impact on retention, engagement, and customer experience.

Example & proof

What clear insurance communication looks like

Instead of dense policy language or hard-to-scan documents, customers receive a clear, visual explanation tailored to their situation. This example shows how insurance communication can be made easier to understand, easier to trust, and easier to act on.

Proven at scale

Clearer communication, stronger customer outcomes

At Allianz, LONT was used to simplify complex customer communication around renewals and policy information. By turning communication into a structured, modular system, Allianz was able to scale personalized video efficiently while improving customer understanding and business results.

0.0%

cancellations

+ millions

customer lifetime value

0.0 -> 4.7★

customer rating

0 -> 36

NPS

Based on Allianz results, measured in an A/B test with 45,685 customers

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Use cases

Where insurers use LONT

Use case

Policy onboarding

Explain coverage, conditions, and next steps in a clear and personalized way.

Use case

Claims communication

Guide customers through the claims process and set clear expectations.

Use case

Renewal communication

Reinforce value and explain changes at critical decision moments.

Use case

Policy updates & changes

Communicate adjustments in a way customers actually understand.

contact us

Ensure your insurance is truly understood.

Get in touch

Insurance communication is often complex, but it doesn't have to be.

Reach out to us and we'll show you how LONT helps you turn policies, claims, and customer updates into clear, personalized communication, tailored to each customer's situation.

1007 North Orange Street, 4th Floor, Wilmington, DE 19801