Onboarding that people actually understand

Onboarding communication is often ignored or misunderstood.
Lont turns onboarding into personalized video that is clearer, more relevant, and scalable.

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The problem with onboarding

Why onboarding often fails

Important information gets missed

Customers don't read onboarding emails or documents carefully.

Customers don't understand what applies to them

Generic onboarding creates confusion.

Support load increases

Unclear onboarding leads to avoidable questions.

Transform onboarding from effort to clarity

LONT shifts onboarding shifts from manual, generic work into a reusable system that delivers more relevant experiences with less operational drag.

Rewriting onboarding→Reusing content

Reuse instead of recreate

Turn onboarding into modular elements that can be reused across products and flows.

Generic onboarding→Relevant experiences

Deliver relevant onboarding

Each customer only sees what applies to their situation.

Guessing→Knowing what works

See what actually works

Understand what is watched, skipped, or drives action.

Support-heavy→Self-explanatory

Reduce support load

Clear onboarding reduces questions and follow-ups.

Proven results

Results from Allianz onboarding

For Allianz, LONT created a video-first onboarding experience with personalized policy explanations tailored to the customer’s specific product and situation.

4.5 → 4.7

Customer rating

13 → 36

NPS increase

A clearer, more relevant onboarding experience led to stronger customer understanding and a better overall experience.

Personalized onboarding experience for Allianz customers

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Start improving your onboarding

Get in touch

If you're a business interested in using the most engaging and relevant onboarding videos to connect with your leads and customers across various channels, please fill out the form and get in touch with us.

We're looking forward to it!

1007 North Orange Street, 4th Floor, Wilmington, DE 19801